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Shipping, Returns & Cancellations

SHIPPING, TRACKING & RETURNS POLICY — THE UTV
SOURCE WAY

Whether you're upgrading your ride or gearing up for your next off-road adventure, we've got
your back. Here's the no-fluff, straight-shooter rundown on how we handle your orders,
shipping, returns, and everything in between.

ORDER TRACKING:

Once you place your order, you’ll receive an Order Confirmation email right away.
Didn’t get one? Don’t panic—reach out to our Support Team to make sure your email was
entered correctly. If there’s a typo, you won’t receive updates about your order (and that’s no
good).
Once your order ships—and if the carrier provides a tracking number—we’ll send you the
tracking info via email. You can monitor your delivery’s progress every step of the way through
the link provided.

SHIPPING RATES:

  • Shipping costs are based on your location and what you’re ordering (weight & size).
  • You’ll see exact shipping charges at checkout—no surprises.
  • We work with a lineup of trusted carriers to get your gear to you fast, safe, and
    cost-efficient.

SHIPPING TIMES:

  • Standard Shipping: 5–7 business days.
  • Need it faster? Choose expedited shipping at checkout for an extra charge.

ROUTE SHIPPING PROTECTION – YOUR GEAR, GUARANTEED:

We get it—stuff happens. That’s why we offer Route Shipping Protection at checkout.
Route covers your order against loss, theft, and damage during shipping, so you don’t have to
sweat it.

WHY CHOOSE ROUTE?

  • Lost in Transit? Covered.
  • Damaged on Arrival? Covered.
  • Stolen from Your Porch? Yep—covered.

Just add Route Protection to your order at checkout, and you’re locked in.

HOW TO FILE A CLAIM

If your package is lost, stolen, or damaged, just file a claim through Route’s easy online system:

Most claims are resolved within 24–48 hours, with a replacement or refund on the way.

IMPORTANT NOTES:

  • If you decline Route Protection, UTV Source is not responsible for lost, stolen, or
    damaged packages once they’ve left our warehouse.
  • Route Protection must be added during checkout—it can’t be added after the order is
    placed.

BACKORDERS:

  • If something’s on backorder, we won’t hold up your whole order. In-stock items ship
    first.
  • The rest ships as soon as it’s ready—on our dime.
  • You’ll be kept in the loop with updates and estimated ship dates.

RETURNS:

We get it—sometimes things don’t work out. Here’s how to return your order the right way:

ELIGIBILITY

  • Returns must be made within 30 days of delivery.
  • Items must be unused, uninstalled, and in original condition.
  • We can’t accept returns on scratched, damaged, used, or installed items.

NOTE:

  • Customer covers return shipping.
  • Some returns may include a restocking fee—we’ll let you know before anything’s
    finalized.

HOW TO RETURN

  1. Submit a Return Request
    Fill out our Return Form →HERE←
  2. Include the Following Info:
    ○ 3+ clear photos (product, shipping label, and original box)
    ○ Reason for return
    ○ Your machine’s year, make, and model
  3. Wait for Approval
    We’ll review your request within 1–3 business days and send you a Return
    Authorization Number (RMA#).
  4. Print & Ship
    After approval, you’ll get a shipping label via email. Print it, stick it on the box (write your
    RMA# on the outside), and drop it off.
  5. Inspection & Refund
    Once we get your return, give us 7–10 business days for inspection. After that, choose
    your refund method:
    ○ Original Payment Method: 3–5 business days to process
    ○ Store Credit: Instantly added to your account (never expires!)

RETURNS NOT ACCEPTED FOR:

  • Items with missing or removed protective film (like UTVZilla windshields/windows)
  • Installed, scratched, or damaged items
  • Clearance/closeout items
  • Gift cards or digital downloads
  • Custom-built products
  • Gas/electric toys that are already assembled
  • Transmissions, differentials
  • All Moto Armor and UTVZilla doors

CANCELLATIONS:

Need to cancel? Contact us ASAP.
If your order hasn’t shipped yet, we’ll cancel and refund.
If it’s already out the door, we’ll help you return it once it arrives.

EXCHANGES:

We don’t process direct exchanges once an order ships.
Instead, return the item and reorder the correct one using store credit.

WARRANTY CLAIMS:

Warranty issues? These are handled by the product’s original manufacturer.
Check your item’s packaging or manual for warranty info and contact them directly.

EXTENDED PROTECTION PLAN:

Bought an extended warranty through Extend at checkout?
Head to Extend’s Website to file a claim.